Return Policy

At Craft King, we are committed to delivering high-quality products and ensuring a smooth, hassle-free shopping experience for every customer. However, if you are not satisfied with your purchase for any reason, please follow our return policy below.

Product Inspection at Delivery

Customers are strongly advised to carefully inspect the product in the presence of the delivery personnel at the time of delivery.

If any issues are found, such as:

Damaged product
Wrong item delivered
Missing parts or accessories

You must report it immediately. Complaints raised after successful delivery may not be accepted.

Return Conditions

You may request a return or exchange under the following conditions:

The product is damaged or defective
Incorrect product delivered
The product is unused and in original condition
All original packaging, tags, and accessories are included

Return requests must be made within 24 to 72 hours of receiving the product.

Non-Returnable Items

The following items are not eligible for return:

Used or damaged products after delivery
Custom-made or personalized items
Discounted or clearance sale products
Items returned without original packaging or accessories

Exchange Policy

Exchanges are applicable only in the following cases:

Product is defective
Wrong product delivered

All exchange requests are subject to review and approval. If the issue is confirmed from our side, a replacement will be provided.

Delivery or return charges may apply depending on the situation.

Return Process

To initiate a return, please follow these steps:

Contact our support team with your order number
Provide a detailed description of the issue along with photo/video evidence if applicable
Wait for approval and instructions from our team
Send the product to the specified return address if required
Once the product is verified, refund or replacement processing will begin

Support

For any return-related queries, please contact:

Phone / Whatsapp: 01356 015 390
Email: support@craftking.com.bd