Privacy Policy
At Craftking (“we”, “us”, or “our”), operated through https://craftking.com.bd, we value your trust and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and safeguard your data when you visit our website, place an order, or communicate with us.
By using our website and services, you agree to the terms of this Privacy Policy.
1. Information We Collect
We collect information to process orders, improve customer experience, and operate our business efficiently.
1.1 Personal Information You Provide
We may collect the following details when you:
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Place an order
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Create an account
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Contact us through forms, phone, or email
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Subscribe to updates or promotions
The information may include:
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Full name
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Mobile number
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Email address
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Shipping and billing address
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Order and transaction details
Note: We do not store full payment card details. Payments are handled securely through third-party payment service providers.
1.2 Information Collected Automatically
When you browse our website, we may collect technical information such as:
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IP address
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Browser type and device details
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Pages visited and browsing behaviour
This data is used for website performance, security, and analytics.
2. How We Use Your Information
We may use your information for the following purposes:
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To process, confirm, and deliver your orders
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To contact you regarding orders or support requests
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To improve our website, products, and services
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To provide after-sales support
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To send promotional or marketing communications (only if you consent)
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To ensure fraud prevention and system security
We strictly use your information for Craftking business operations only.
3. Sharing of Information
Craftking respects your privacy and does not sell or misuse customer data.
We may share limited information with:
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Payment gateway providers
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Courier and delivery partners
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IT and website maintenance service providers
These parties are engaged only to support our business operations and are required to handle your information securely.
We may also disclose information if required:
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By law or government authority
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To protect our legal rights or prevent fraud
4. Cookies and Website Tracking
Craftking uses cookies and similar technologies to:
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Improve website functionality
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Enhance shopping experience
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Analyse site performance
You may disable cookies in your browser settings, but some features may not function properly as a result.
5. Data Storage and Security
We take reasonable technical and administrative measures to safeguard your information against:
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Unauthorised access
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Loss or misuse
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Alteration or disclosure
While we strive to ensure strong security, no digital system can be guaranteed as completely risk-free.
6. Children’s Privacy
Craftking does not knowingly collect personal information from individuals under 18 years of age.
If any such information is identified, it will be removed promptly.
7. Your Rights
As a customer of Craftking, you have the right to:
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Access your personal information
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Request correction or updates
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Request deletion where applicable
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Unsubscribe from marketing communications
To exercise your rights, please contact us using the details below.
8. External Links
Our website may include links to third-party websites for service or reference purposes.
Craftking is not responsible for the privacy practices or policies of external websites.
We encourage you to review their respective policies before sharing any information.
9. Changes to This Privacy Policy
Craftking reserves the right to update or amend this Privacy Policy when necessary.
Any changes will be posted on this page with an updated effective date.
10. Contact Information
For questions, concerns, or data-related requests, please contact us at:
📧 Email: [Insert Craftking Official Email]
📞 Phone: [Insert Business Contact Number]
🌐 Website: https://craftking.com.bd