Privacy Policy

At Craftking (“we”, “us”, or “our”), operated through https://craftking.com.bd, we value your trust and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and safeguard your data when you visit our website, place an order, or communicate with us.

By using our website and services, you agree to the terms of this Privacy Policy.

1. Information We Collect

We collect information to process orders, improve customer experience, and operate our business efficiently.

1.1 Personal Information You Provide

We may collect the following details when you:

Place an order
Create an account
Contact us through forms, phone, or email
Subscribe to updates or promotions

The information may include:

Full name
Mobile number
Email address
Shipping and billing address
Order and transaction details

Note: We do not store full payment card details. Payments are handled securely through third-party payment service providers.

1.2 Information Collected Automatically

When you browse our website, we may collect technical information such as:

IP address
Browser type and device details
Pages visited and browsing behaviour

This data is used for website performance, security, and analytics.

2. How We Use Your Information

We may use your information for the following purposes:

To process, confirm, and deliver your orders
To contact you regarding orders or support requests
To improve our website, products, and services
To provide after-sales support
To send promotional or marketing communications (only if you consent)
To ensure fraud prevention and system security

We strictly use your information for Craftking business operations only.

3. Sharing of Information

Craftking respects your privacy and does not sell or misuse customer data.

We may share limited information with:

Payment gateway providers
Courier and delivery partners
IT and website maintenance service providers

These parties are engaged only to support our business operations and are required to handle your information securely.

We may also disclose information if required:

By law or government authority
To protect our legal rights or prevent fraud

4. Cookies and Website Tracking

Craftking uses cookies and similar technologies to:

Improve website functionality
Enhance shopping experience
Analyse site performance

You may disable cookies in your browser settings, but some features may not function properly as a result.

5. Data Storage and Security

We take reasonable technical and administrative measures to safeguard your information against:

Unauthorised access
Loss or misuse
Alteration or disclosure

While we strive to ensure strong security, no digital system can be guaranteed as completely risk-free.

6. Children’s Privacy

Craftking does not knowingly collect personal information from individuals under 18 years of age.

If any such information is identified, it will be removed promptly.

7. Your Rights

As a customer of Craftking, you have the right to:

Access your personal information
Request correction or updates
Request deletion where applicable
Unsubscribe from marketing communications

To exercise your rights, please contact us using the details below.

8. External Links

Our website may include links to third-party websites for service or reference purposes.

Craftking is not responsible for the privacy practices or policies of external websites.

We encourage you to review their respective policies before sharing any information.

9. Changes to This Privacy Policy

Craftking reserves the right to update or amend this Privacy Policy when necessary.

Any changes will be posted on this page with an updated effective date.

10. Contact Information

For questions, concerns, or data-related requests, please contact us at:

📧 Email: [Insert Craftking Official Email]
📞 Phone: [Insert Business Contact Number]
🌐 Website: https://craftking.com.bd