At Craftking, we take every effort to ensure product quality, careful packaging, and satisfactory delivery to our valued customers. However, in certain situations, a refund may be applicable in order to protect customer interest.

This Refund Policy applies to all orders placed through gold-gnu-849810.hostingersite.com.

1. Cases Where Refund is Applicable

A refund may be approved under the following circumstances:

• Incorrect product delivered

• Product received in damaged or defective condition

• Order processed in duplicate due to a system or payment error

• Payment completed for an item that is later found to be out of stock

In such cases, customers may be requested to provide:

• Product photos or videos

• Delivery receipt details

• Order reference information

This helps us verify and resolve the issue accurately.

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2. Cases Where Refund is Not Applicable

Refund is not applicable where:

• The customer changes mind after purchase

• Damage occurs due to customer misuse or handling

• Natural wood texture, grain, or shade variation exists

• Custom-made or specially manufactured items are ordered

• Discounted, promotional, or clearance sale items are purchased

Please note that colour tone, wood grain variation, minor finishing differences, and natural texture marks are inherent characteristics of wooden products and will not be considered defects.

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3. Refund Request Timeframe

Refund requests must be reported within 48 hours of receiving the product.

Requests made after this period may not be eligible for review.

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4. Refund Assessment & Resolution

Once a refund request is submitted, our team will:

1. Review the complaint

2. Verify product condition and evidence

3. Determine the appropriate resolution

Depending on the situation, we may offer either:

• Replacement of the product, or

• Refund of the paid amount

Craftking reserves the right to determine the most suitable resolution.

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5. Product Return Conditions (If Applicable)

In certain cases, the product may need to be returned before refund processing.

Return will only be accepted if:

• The item is unused and in original condition

• All accessories and components are intact

• Original packaging is retained

Return courier charges may be applicable depending on the case.

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6. Refund Processing Timeline

Once a refund is approved, payment will be processed through:

• Mobile banking

• Bank transfer

• Payment gateway

Usually within 7–10 working days.

Processing time may vary depending on the banking or payment gateway system and is not fully controlled by Craftking.

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7. Order Cancellation Policy

If an order is cancelled before dispatch, refund eligibility may apply.

If an order is cancelled after shipment, delivery charges or handling costs may be deducted where applicable.

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8. Final Decision Authority

All refund approvals, verifications, and resolutions are subject to:

• Product inspection

• Evidence review

• Policy compliance

The final decision regarding refund or replacement shall remain under the discretion of Craftking Management.

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9. Contact Information

For refund or order-related assistance, please contact:

📧 Email: [Insert Craftking Official Email]
📞 Phone: [Insert Business Contact Number]
🌐 Website: https://craftking.com.bd